Privacy Policy & SMS Terms

Sun Up Express LLC
Last updated: January 11, 2026

1. Overview
Sun Up Express LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal
information. This Privacy Policy explains how we collect, use, and protect information, including mobile phone numbers
used for text (SMS) communications.

2. Information We Collect
We may collect personal information including name, email address, mobile phone number, property and
account-related information, and communication preferences when you submit applications, sign leases, use the
AppFolio portal, or communicate with us.

3. How We Use Information
Information is used solely for legitimate business purposes including leasing communications, maintenance
coordination, billing notices, scheduling, and customer support. We do not use mobile numbers for unsolicited
marketing.

4. SMS / Text Messaging Terms
Consent: By providing your mobile phone number, you consent to receive service-related text messages from Sun Up
Express LLC.
Purpose: Text messages are transactional only, including leasing updates, maintenance coordination, account
notifications, and customer support.
Message Frequency & Rates: Message frequency varies. Message and data rates may apply.
Opt-Out: You may opt out at any time by replying STOP.
Help: For assistance, contact us directly.
Carrier Disclaimer: Wireless carriers are not liable for delayed or undelivered messages.

5. Sharing of Information
We do not sell or share mobile numbers or SMS opt-in data for marketing purposes. Mobile information may be shared
only with service providers that support SMS delivery and property management operations, including software
platforms and telecommunications providers.

6. Data Retention & Security
Information is retained only as long as necessary to provide services and comply with legal requirements. Reasonable
safeguards are used to protect personal information.

7. Your Choices
You may opt out of SMS messages at any time by replying STOP or request assistance by replying HELP.

8. Contact Information
Sun Up Express LLC
Email: [email protected]
Phone: (309) 660-2035
9. Policy Updates
This policy may be updated periodically. Changes will be posted with a revised effective date.